“Check Symptoms & Get Care”: Mount Sinai’s AI triage solution.

Inappropriate resource use, such as emergency room for primary care needs, can contribute to fragmentation and diagnostic delays. This case study describes a single-center Epic-integrated AI triage tool implementation in New York which combines AI with an "expert authored rules engine." The effort completed 22,000 sessions with 88%–96% concordance with blinded physician review and reportedly zero safety adverse events.—demonstrating safe, usable, clinically reliable navigation. The authors provide implementation recommendations based on their experience.