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06/20/26

Early experience with a patient-facing AI chatbot integrated in a patient portal.

Tai-Seale, Ming; Millen, Marlene; Vaida, Florin; Barbato, Courtney; Diaz, Joseph; Walker, Amanda; Singh, Karandeep; Sitapati, Amy; Pham, Dean; Tran, Allen; Ficklin-Badaloni, Kyle; Soberg, Crystal; Dang, Laurel; Mandvi, Ammar; Graham, Ross; Tang, Andrew; Allen, Noah; Seale, Taylor; Longhurst, Christopher A. JAMIA Open

Collection Topics
AI and Diagnosis Health IT Patients and Families as Partners Tests, Screening, and Laboratory Processes
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Summary

Many patients find it hard to understand lab and test results. This cross-sectional study looks at how patients felt about using an AI assistant built into their patient portal to help explain results in plain language. Although still a new tool, findings show patients are willing to use it—especially those managing multiple health conditions—suggesting its potential value for improving understanding of medical results.
Read the paper
Tai-Seale M, Millen M, Vaida F, et al. Early experience with a patient-facing AI chatbot integrated in a patient portal. JAMIA Open. 2026;9(3):ooag083.