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06/12/26

Patient-reported experiences with viewing and understanding test results in patient portals: cross-sectional survey analysis.

Richwine, Chelsea; Steitz, Bryan; Everson, Jordan. J Med Intern Res.

Collection Topics
Health IT Patients and Families as Partners Tests, Screening, and Laboratory Processes
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Summary

Direct test result release, prior to discussion with a clinician, risks patient confusion and distress without structured support. This national study reveals a communication gap: only 66% of patients understood the results accessed via a patient portal, and just 28% could choose delivery methods to manage that communication which was associated with digital literacy. Result release processes can do better to incorporate patient preferences and account for digital health inequities.
Read the paper
Richwine C, Steitz B, Everson J. Patient-reported experiences with viewing and understanding test results in patient portals: cross-sectional survey analysis. J Med Internet Res. 2026;28:e94098.