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03/18/26

Push notifications can be used for safe and timely communication of critical lab results in the emergency department.

Amin, Dhara P; Bonomo, Matthew; Chesebro, Lorena; Farley, Charlotte; Pessin, Melissa. Jt Comm J Qual Patient Saf.

Collection Topics
Communication Equity, Access, and Timeliness Health IT Tests, Screening, and Laboratory Processes
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Summary

Poor communication of test results can hinder diagnostic accuracy. This quality improvement initiative evaluates push notifications for critical results in one emergency department. Push notifications took longer to be acknowledged by clinicians compared to phone calls, and a smaller proportion were acknowledged within 30 minutes, although the intervention was time-saving for laboratory personnel. Push notifications may be an option for critical test result alerts, but will require further study to ensure patient safety is not compromised by delayed acknowledgements.

Read the paper
Amin DP, Bonomo M, Chesebro L, et al. Push notifications can be used for safe and timely communication of critical lab results in the emergency department. Jt Comm J Qual Patient Saf. 2026;52(5-6):225-230.