04/23/26

What shapes patient experience of diagnosis in the emergency department? Findings from a mixed-methods study.

Kuhn, Diane; Dukhanin, Vadim; Gleason, Kelly T. Diagnosis (Berl).

Summary

Patients often report better diagnostic experiences when imaging is performed, though the reasons remain unclear. This mixed-methods study uses the PRIME-ED (Patient-Reported Measure of Diagnostic Excellence in the Emergency Department) tool to assess patient perceptions of diagnosis and communication in one academic emergency department. Most patients valued thorough evaluations, while negative feedback centered on unresolved symptoms and a desire for additional testing.

Kuhn D, Dukhanin V, Gleason KT. What shapes patient experience of diagnosis in the emergency department? Findings from a mixed-methods study. Diagnosis (Berl). 2026;13(3):510-513.