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06/23/26

Concordance between an artificial intelligence self-triage programme and physical triage.

Wempe, Maaike; Holleman, Frits; Schinkel, Michiel; Gorzeman, Michiel. Emerg Med J.

Collection Topics
AI and Diagnosis Patients and Families as Partners
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Summary

AI-based symptom-checkers are increasingly used to guide patients before seeking care. This Dutch observational study compares recommendations from Symptomate, a proprietary AI self-triage chatbot, with in-person clinical emergency department triage finding moderate agreement between the two approaches. While the results suggest AI may support initial symptom assessment, further research is needed to determine whether self-triage improves patient outcomes, safety, or healthcare utilization.

Read the paper
Wempe M, Holleman F, Schinkel M, et al. Concordance between an artificial intelligence self-triage programme and physical triage. Emerg Med J. 2026;43(10):606-611.