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10/01/26

Health Chatbot User Guide. Ask SMART.

NIHR Birmingham Biomedical Research Centre. University of Birmingham.

Collection Topics
AI and Diagnosis Patients and Families as Partners
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Summary

Patients increasingly use AI chatbots to explore symptoms and health concerns, creating a need for practical safety guidance. This guide used evidence review, patient and expert input, and consensus to develop five steps supporting the safe use of AI for information generation: slow down, make questions clear, consider privacy, check facts, and talk to a person when needed.
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NIHR Birmingham Biomedical Research Centre. Health Chatbot User Guide. Ask SMART. University of Birmingham. October 2026.