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07/28/26

Why patients ask the chatbot first.

Shpiner, Robert B. Ann Intern Med.

Collection Topics
AI and Diagnosis Communication Equity, Access, and Timeliness Teamwork
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Summary

Patients are increasingly turning to AI before clinicians. This commentary examines why patients may seek initial diagnostic information from chatbots, including convenience, accessibility, and perceived anonymity. The author submits that healthcare organizations work to understand these evolving behaviors, prepare effective cautionary communications and develop approaches that help patients integrate AI-generated information safely into clinical care.

Read the paper
Shpiner RB. Why patients ask the chatbot first. Ann Intern Med. 2026;179(9):1348-1349.